![]() To get employees up to speed with the use of its applications, Certis rolled out training initiatives that cater to different learning needs. “There are people with smartphones and those without smartphones, and some of those with smartphones do not have data plans.” “We have people who are in their 20s through to their 60s and 70s, and we have people who understand English perfectly and those who don’t,” said Ng. For one thing, not every employee in the company’s diverse workforce is a digital native and there are some who take a while to embrace technology. This has also helped Certis speed up its application development processes and contributed to its pandemic response efforts.Įven as Certis has been able to move quickly in digital transformation amid the pandemic, Ng admitted that there had been challenges along the way. It is also using a robotic process automation tool to automate some backroom functions.Ĭertis builds its software using OutSystems’ low-code development platform, which lets professional and citizen developers build applications more quickly by alleviating them of the need to write code line by line. Ng said over the course of a year, Certis had developed more than 50 applications, including those that enable employees to apply for leave and submit claims. That Certis has been able to respond quickly to the pandemic was the result of its digital transformation efforts that started a few years ago when it set up a digital transformation committee, in which its group CEO plays an active role. Ng said the use of the application had been extended to resource partners and was now being used to monitor staff who had returned to Singapore via green lane schemes that allow essential travel between Singapore and a handful of countries. The supplier of armed security officers to government organisations and businesses quickly dialled up its software development efforts and managed to pull together an application within two weeks for employees to record their temperatures and make health declarations.Īll the information is collated on a dashboard and monitored daily, so that Certis can enforce health and safety protocols and monitor staff who may be at a higher risk of contracting Covid-19, according to Ng Wai Kit, senior vice-president for corporate development and chief security officer at Certis. ![]()
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